How We Ship Chocolate Bars Without Melting or Damage
One of the most common questions we get at FIX Dessert Chocolatier is: “How do you ship those thick, gooey chocolate bars without them melting?”
It’s a great question — and we’re proud to say that whether it’s summer in Dubai or winter in New York, your FIX chocolate bars will arrive safely, fresh, and fully intact. Here's how we do it.
1. Temperature-Controlled Packaging
Our shipping process starts with the right materials. Each chocolate bar is carefully wrapped and placed in insulated thermal liners that help maintain a cool internal temperature throughout transit. This helps protect the chocolate from external heat, whether it's on a plane or in a delivery van.
2. Cold Packs Included
During warmer months or to certain high-heat regions, we add non-toxic, food-safe ice packs inside your package. These cold packs are designed to last up to 48–72 hours depending on the destination — long enough to get your FIX to you safe and sound.
3. Strategic Shipping Schedule
We don’t ship on weekends or right before holidays to avoid your order sitting in a warehouse. Instead, we ship Monday through Thursday to ensure your bars keep moving — not melting.
4. Fast Delivery Partners
FIX partners with trusted couriers like DHL, FedEx, and UPS to offer express delivery worldwide. That means your chocolate is in transit for as short a time as possible. Most orders arrive within 2–5 business days, depending on location.
5. Secure, Gift-Ready Packaging
Every FIX bar is securely boxed in custom-designed packaging that protects against crushing or breakage. The packaging is gift-ready right out of the box — perfect for birthdays, holidays, or luxury treats for yourself.
Will My Chocolate Melt During Shipping?
Not likely. Our system is designed to prevent that — and in the rare event that something goes wrong, we’ll work with you to make it right. Customer satisfaction is our top priority.
Whether you’re ordering our bestselling “Can’t Get Knafeh of It” or a full Hero Collection box, your chocolate will arrive delicious, intact, and ready to enjoy.
Frequently Asked Questions (FAQ)
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Do you ship internationally?
Yes! We ship worldwide with tracked and insulated delivery. -
Do you include cold packs?
Yes, for all warm-weather destinations or during summer months. -
What if my chocolate arrives melted?
This is very rare. But if it happens, email us at info@fixchocolatebars.com and we’ll make it right. -
Can I send chocolate as a gift?
Absolutely. Our packaging is premium and gift-ready — no wrapping needed! -
How long does shipping take?
2–5 business days depending on your country and chosen shipping method.